6 Sigma for Business Management—What you need to know: Delivering and supporting IT services is not enough to make IT a driver of business value. As IT increasingly plays an integral part in the business process management, it must consider new approaches to improve service quality and business process efficiency to become more aligned and integrated [...]
6 Sigma is a quality management program to achieve “6 sigma” levels of quality. 6 Sigma is a highly disciplined process that helps to focus on developing and delivering near-perfect products and services. Why “Sigma”? The word is a statistical term that measures how far a given process deviates from perfection. The central idea [...]
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Quality and quality control have attracted the attention of many industrialists during the last few decades. The success of many manufacturing and servicing industries has been linked directly or indirectly to the quality of the products and services provided. A widely quoted example is the development of Japanese products during the last 20 to [...]
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